Introduction
Kenome is a brand of Qarbona Solutions Pvt. Ltd. ("Company", "we", "our", or "us"), a company incorporated and registered in Haryana, India. We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Kenome platform, our enterprise AI agent services, and related products and services (collectively, the "Services").
Important Compliance Notice: Qarbona Solutions Pvt. Ltd. is currently working towards acquiring certifications such as SOC2 Type 2, GDPR, ISO27001, and HIPAA compliance. While our practices are designed to align with these standards, we are in the process of formal certification.
Information We Collect
1. Information You Provide Directly
Account Information: When you create a Kenome account, we collect your name, email address, company name, job title, phone number, and password.
Payment Information: For paid services, we collect billing information including credit/debit card details and billing address through secure third-party payment processors.
Profile and Company Data: Information you explicitly upload to our platform including documents, files, and metadata you choose to add to your personal or team repositories.
Communications: When you contact us for support or feedback, we collect your contact information and the content of your messages.
Agent and Workflow Data: Information you input when creating AI agents or workflows, including prompts, configurations, and automation rules
2. Information We Collect Automatically
Technical Information: Device type, operating system, browser type, IP address, unique device identifiers, and general location information derived from IP address.
Usage Information: How you interact with our Services, including features used, time spent, search queries, agent interactions, and workflow executions.
Log Information: Server logs, error reports, performance data, and system activity logs necessary for platform functionality and security.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to provide, secure, and improve our Services. You can control cookie preferences through your browser settings
3. Information from Third-Party Sources
Single Sign-On: When you use SSO services (Google, Microsoft, Okta), we receive basic profile information as permitted by your SSO provider.
Integrations: When you connect third-party services to Kenome (with your explicit consent), we receive data necessary to provide integrated functionality.
Analytics Partners: We may receive aggregated, anonymized usage statistics from our analytics providers.
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
Provide, maintain, and improve the Kenome platform
Create and manage your account
Process payments and billing
Enable AI agent functionality and workflow automation
Provide customer support and respond to inquiries
Platform Enhancement
Analyze usage patterns to improve platform performance
Develop new features and capabilities
Conduct research and analytics for product development
Optimize search and AI recommendation algorithms
Security and Compliance
Protect against fraud, abuse, and security threats
Monitor platform usage for policy violations
Ensure with legal and regulatory requirements
Investigate and resolve technical issues
Communications
Send service-related notifications and updates
Provide platform training and onboarding materials
Share relevant product announcements and improvements
Respond to customer service requests
Important Note on AI Model Training: We do NOT use your uploaded data, agent conversations, or proprietary company information to train our AI models unless you explicitly opt-in through our dedicated consent mechanisms.
Data Security and Protection
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
Encryption in transit and at rest using AES-256 encryption
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Secure API endpoints with authentication and authorization
Administrative Safeguards
Employee access controls based on job requirements
Regular security training for all personnel
Incident response procedures and monitoring
Third-party security certifications and compliance audits
Physical Safeguards
Secure data centers with restricted access
Environmental controls and backup systems
Hardware disposal and destruction procedures
While we employ robust security measures, no method of transmission over the internet is 100% secure. We encourage users to maintain the security of their account credentials.
Data Retention and Deletion
Qarbona respects your privacy rights and provides you with reasonable controls over your personal information. Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Retention Periods
Account information: Retained while your account is active and for 7 years after closure for compliance purposes
Platform usage data: Retained for 3 years for analytics and improvement purposes
Support communications: Retained for 2 years for quality assurance
Security logs: Retained for 7 years for audit and compliance purposes
Data Deletion
You can request deletion of your personal information by contacting us at the details provided below. We will honor deletion requests subject to:
Legal retention requirements
Legitimate business purposes
Technical feasibility
Upon account closure, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request a copy of the personal information we hold about you
Receive your data in a portable format when technically feasible
Correction and Updates
Correct inaccurate or incomplete personal information
Update your account details and preferences
Deletion
Request deletion of your personal information
Delete specific conversations, agents, or uploaded files
Data Processing Controls
Object to certain processing of your personal information
Restrict processing in specific circumstances
Withdraw consent where processing is based on consent
Opt-out Options
Unsubscribe from marketing communications
Disable non-essential cookies through browser settings
Opt-out of non-essential data collection feature
To exercise these rights, contact us at connect@kenome.ai
International Data Transfers
Kenome may process your data in India and other jurisdictions where we or our service providers operate. When transferring data outside India, we ensure adequate protection through:
Appropriate contractual safeguards
Data processing agreements with service providers
Compliance with applicable data protection laws
Security measures equivalent to those maintained in India
Children's Privacy
Our Services are intended for businesses and users who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at connect@kenome.ai
Third-Party Links and Integrations
Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you use in connection with Kenome.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications to registered users
Providing in-platform notifications
Your continued use of our Services after the updated policy becomes effective constitutes acceptance of the changes.
Contact Information
Data Controller: Qarbona Solutions Pvt. Ltd.
Brand: Kenome
Address: Gurugram, Haryana, India
Email: connect@kenome.ai
Website: https://www.kenome.ai
Data Protection Officer: Achintya Gupta (achintya.gupta@kenome.ai)
For questions, concerns, or to exercise your privacy rights, please contact us using the information above. We will respond to your inquiry within 72 hours during business days.
Company Registration Details:
· Legal Name: Qarbona Solutions Pvt. Ltd.
· CIN: U82990HR2024PTC124776
· GSTIN: 06AABCQ0359E1ZR
· DPIIT Certificate: Valid
· DUNS: 75-612-2781
· Registered Office: Gurugram, Haryana, India
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.