1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Qarbona Solutions Pvt. Ltd., a company incorporated under the laws of India with its registered office in Haryana, India, operating under the brand name "Kenome" ("Company", "we", "our", or "us").
By accessing, registering for, or using the Kenome platform and related services (the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
Compliance Notice: Qarbona Solutions Pvt. Ltd. is currently working towards acquiring certifications such as SOC2 Type 2, GDPR, ISO27001, and HIPAA compliance. While our practices are designed to align with these standards, we are in the process of formal certification
2. Description of Services
Kenome is an enterprise-grade AI agent platform that provides:
Core Platform Features
Personal AI Agents: No-code builder for individual productivity agents with user-controlled sharing, templates, and task automation
Enterprise AI Agents: Agent-to-Agent (A2A) collaboration, service accounts, group scoping, and event-based triggers for organization-wide automation
Desktop Assistant: Always-on AI support with voice/text commands, notifications, and workflow automation
Unified Intelligence: Real-time search, tool integrations, interactive dashboards, and business visualizations
Enterprise Search: Permission-aware federated search across connected data sources
Workflow Automation: Visual builder for creating automated business processes
·Data Management: Secure file upload, processing, and knowledge management systems
Deployment Options
We offer three flexible deployment models:
1. Fully Managed Cloud SaaS: Cloud-hosted solution managed by Kenome
2. Bring Your Own Cloud: Deployment on customer's preferred cloud infrastructure
3. On-Premises Deployment: Installation within customer's own data centers
Service Integrations
The platform supports integration with major third-party services including but not limited to Microsoft 365, Google Workspace, Salesforce, Slack, and other enterprise applications, subject to availability and your valid licenses for such services.
3. User Eligibility and Account Requirements
Age and Capacity Requirements
Users must be at least 18 years of age
Users must have the legal capacity to enter into binding agreements
Enterprise users must be authorized by their organization to use the Services
Account Registration
You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must promptly notify us of any unauthorized use of your account
One person may not maintain multiple accounts without our prior written consent
Enterprise Account Requirements
Enterprise accounts require valid business credentials and authorization
Admin users must have appropriate authority within their organization
Organizations are responsible for managing user access and permissions
4. Acceptable Use Policy
Permitted Uses
You may use the Services for legitimate business purposes including:
Creating and deploying AI agents for business automation
Building workflows to streamline organizational processes
Searching and analyzing enterprise data within your permissions
Collaborating with team members on platform-based projects
Integrating with approved third-party business applications
Prohibited Uses
You may not use the Services to:
Violate any applicable laws, regulations, or third-party rights
Upload, create, or share content that is illegal, harmful, or inappropriate
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Services or servers/networks connected to the Services
Use the Services for cryptocurrency mining or similar resource-intensive activities
Create agents or workflows that violate intellectual property rights
Engage in any fraudulent, deceptive, or malicious activities
Generate or facilitate spam, phishing, or other unwanted communications
Create content that promotes violence, discrimination, or illegal activities
Reverse engineer, decompile, or attempt to extract source code from our platform
Use automated systems to access the Services without our prior written consent
Content Guidelines
All content created, uploaded, or shared through the Services must:
Comply with applicable laws and regulations
Respect intellectual property rights of others
Be appropriate for a professional business environment
Not contain malware, viruses, or other harmful code
Not include personal information of individuals without proper consent
5. Data Ownership and Privacy
Your Data Ownership
You retain ownership of all data you upload to or create within the platform
We do not claim ownership of your proprietary business information
You grant us a limited license to process your data solely to provide the Services
Data Usage and AI Model Training
Customer Data Protection: We do NOT use your uploaded enterprise data, agent conversations, or proprietary information to train our AI models unless you explicitly opt-in
Model Providers: For AI functionality, we use established providers with agreements ensuring your data is not stored or used for training by these providers
Analytics Data: We may collect anonymized usage analytics to improve platform performance and user experience
Data Residency and Control
For deployment options, you may specify data residency requirements
You control where your data is processed and stored based on your chosen deployment model
We provide data export capabilities to ensure your data portability
Privacy Compliance
Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information. Our privacy practices are designed to comply with applicable data protection laws including Indian privacy regulations and international standards.
6. Intellectual Property Rights
Our Intellectual Property
The Kenome platform, including its software, algorithms, user interface, documentation, and related intellectual property, is owned by Qarbona Solutions Pvt. Ltd. and protected by intellectual property laws.
Your Content License to Us
By using the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, and display your content solely for the purpose of providing the Services to you.
Third-Party Intellectual Property
You are responsible for ensuring you have rights to use any content you upload
We respect intellectual property rights and will respond to valid infringement claims
You may not use the Services in ways that infringe on third-party intellectual property
Platform-Generated Content
Content generated by AI agents you create remains your intellectual property, subject to the limitations and capabilities of the underlying AI models and any third-party services used.
7. Subscription Plans and Pricing
Service Models
Our pricing is based on a seat-based model with the following components:
User Seats: Based on the number of active users in your organization
Usage Credits: Allocated based on your subscription tier for AI agent executions
Additional Credits: Available for purchase as needed
Customization Services: Professional services for platform customization
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis
Additional usage charges are billed monthly in arrears
All fees are non-refundable except as required by applicable law
Prices may change with 30 days' notice for new billing cycles
Free Trials and Demos
We may offer free demos upon request to qualified prospects
Pilot programs may be offered after consultation with our sales team
Free trial terms, if offered, will be specified at the time of enrollment
Enterprise Licensing
Large enterprise customers may be eligible for custom licensing terms, including:
Volume discounts based on seat count
Multi-year agreement benefits
Custom deployment and integration services
8. Service Availability and Modifications
Service Availability
We strive to maintain high service availability but cannot guarantee 100% uptime
Planned maintenance will be communicated in advance when possible
We will use commercially reasonable efforts to minimize service interruptions
Service Modifications
We reserve the right to modify, update, or discontinue features of the Services
Material changes that significantly impact functionality will be communicated in advance
We may add new features or capabilities to enhance the platform
Beta Features
We may offer beta or experimental features for testing purposes
Beta features are provided "as-is" without warranties and may be subject to additional terms
Feedback on beta features may be used to improve our Services
9. Third-Party Integrations
Integration Availability
Third-party integrations are subject to the availability and terms of those services
You are responsible for maintaining valid licenses for integrated third-party services
We do not guarantee continued availability of any specific third-party integration
Integration Security
Our authentication architecture supports major identity providers (Google, Microsoft, Okta)
We do not store third-party service credentials; authentication is handled through secure protocols
You are responsible for managing permissions and access controls for integrated services
Data Handling in Integrations
Data accessed through integrations is processed according to your permissions with those services
We implement security measures to protect data during integration processes
You should review and comply with the terms of service of integrated third-party applications
10. Limitation Of Liability
To The Maximum Extent Permitted by Applicable Law:
Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Damages
IN NO EVENT SHALL QARBONA SOLUTIONS PVT. LTD. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.
Cap on Liability
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
AI-Generated Content Disclaimer
AI-generated responses may not always be accurate, complete, or appropriate
You are responsible for reviewing and validating AI-generated content before use
We do not guarantee the accuracy or reliability of AI model outputs
11. Indemnification
You agree to defend, indemnify, and hold harmless Qarbona Solutions Pvt. Ltd., its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:
Your use of the Services in violation of these Terms
Content you submit, post, or transmit through the Services
Your violation of any rights of another party • Your violation of any applicable laws or regulations
12. Termination
Termination by You
You may terminate your account at any time through your account settings
Upon termination, your access to the Services will cease immediately
You remain responsible for any fees incurred prior to termination
Termination by Us
We may terminate or suspend your access to the Services immediately for:
Violation of these Terms or our Acceptable Use Policy • Non-payment of fees when due
Engaging in fraudulent or illegal activities
Conduct that harms other users or our business interests
Effect of Termination
Upon termination, your right to use the Services ceases immediately
We will provide reasonable opportunity to export your data
Certain provisions of these Terms will survive termination, including intellectual property rights and limitation of liability
13. Governing Law and Jurisdiction
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.
Jurisdiction
Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.
Alternative Dispute Resolution
Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations. If direct negotiations fail, disputes may be resolved through binding arbitration under the rules of the Indian Arbitration and Conciliation Act, 2015.
14. Miscellaneous Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any additional terms specific to certain features, constitute the entire agreement between you and Qarbona Solutions Pvt. Ltd. regarding the Services.
Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated through email notification or platform announcements with at least 30 days' notice.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Assignment
You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or other force majeure events.
Export Control
You acknowledge that the Services may be subject to export control laws and agree to comply with all applicable export and import laws and regulations.
15. Contact Information
Company: Qarbona Solutions Pvt. Ltd. (Brand: Kenome)
Registered Office: Gurugram, Haryana, India
Contact Person: Achintya Gupta
Email: achintya.gupta@kenome.ai
General Inquiries: connect@kenome.ai
Website: https://www.kenome.ai
Company Registration Details:
Legal Name: Qarbona Solutions Pvt. Ltd.
CIN: U82990HR2024PTC124776
GSTIN: 06AABCQ0359E1ZR
DPIIT Certificate: Valid
DUNS: 75-612-2781
Registered Office: Gurugram, Haryana, India
For questions regarding these Terms of Service, please contact us at the above email addresses. We will respond to inquiries within 72 hours during business days.
By using the Kenome Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.