FOR

SUPPORT

Live Agent Assist

Agent

Support teams handle growing ticket volumes while agents juggle multiple systems, policies, and customer expectations. Kenome AI Agent Assist Agent gives live agents real-time guidance, summaries, and next-best actions, so they resolve issues faster and with more confidence.

Transform agent performance with

Kenome

Talk to Us

Best suited for

Heads of Customer Support

Contact Center Leaders

Service Operations Teams

BPO Providers

Key Challenges

Agents spend too much time searching for answers during live interactions.

Responses vary by experience level, training, and shift coverage.

Complex workflows and demanding customers increase pressure on frontline teams.

New agents take weeks or months to reach full productivity.

CRM, ticketing, policies, and knowledge tools sit across multiple screens.

Leaders struggle to identify coaching needs and performance blockers early.

How Kenome

Transforms Support Interactions

Real-Time Agent Guidance

Provide recommended responses, policy answers, and next-best actions during live conversations.

Instant Case Summaries

Generate conversation notes, actions taken, and handoff summaries automatically.

Smart Knowledge Retrieval

Surface the right article, policy, or resolution step in seconds.

Live Sentiment & Risk Alerts
Coaching Insights
Unified Support Visibility
Governance Built In

Transform agent performance with

Kenome

Talk to Us

Business Impact

You Can Unlock from Day One

Faster Handle Times

Reduce search and admin time during live cases.

Higher First Contact Resolution

Help agents solve more issues in one interaction.

Better Service Quality

Deliver consistent responses across the team.

Faster Ramp-Up

Bring new agents to productivity sooner.

Lower Supervisor Load

Reduce manual QA and repetitive coaching effort.

Greater Leadership Visibility

Track quality, productivity, and customer trends in one view.

Why Kenome?

Moving from pilot to production takes more than models. Kenome combines a governed AI platform with hands-on implementation support - helping you reduce risk, accelerate rollout, and turn AI initiatives into measurable business outcomes.

Unified Agentic AI Platform
Run workflows, automation, document intelligence, and multi-agent collaboration on one governed platform.
Flexible Deployment Options
Deploy in cloud, private cloud, or on-prem based on your security and compliance needs.
No Vendor Lock-In
Integrate with your existing systems, workflows, and data sources without disruption.
No-Code + Power User Flexibility
Business teams can configure workflows quickly, while technical teams can customize logic, integrations, and controls.
Strategic Guidance & Workshops
Identify high-impact use cases, prioritize quick wins, and build a roadmap for scale.
Enterprise-Ready Governance
SSO, RBAC, approvals, audit trails, encryption, and human-in-loop controls built in.
Faster Time to Value
Launch production-ready AI workflows quickly with structured rollout and measurable ROI.
Project Management Oversight
Clear milestones, structured execution, and hands-on guidance to keep delivery on track.

Launch your first enterprise AI workflow today.

Automate operations, improve efficiency, and move from pilot to production with confidence.

See Kenome in Action

Publishing a completed AI agent in Kenome's builder

Live Agent Assist

Agent

Support teams handle growing ticket volumes while agents juggle multiple systems, policies, and customer expectations. Kenome AI Agent Assist Agent gives live agents real-time guidance, summaries, and next-best actions, so they resolve issues faster and with more confidence.

Transform agent performance with

Kenome

Heads of Customer Support

Contact Center Leaders

Service Operations Teams

BPO Providers

Agents spend too much time searching for answers during live interactions.

Responses vary by experience level, training, and shift coverage.

Complex workflows and demanding customers increase pressure on frontline teams.

New agents take weeks or months to reach full productivity.

CRM, ticketing, policies, and knowledge tools sit across multiple screens.

Leaders struggle to identify coaching needs and performance blockers early.

Real-Time Agent Guidance

Provide recommended responses, policy answers, and next-best actions during live conversations.

Instant Case Summaries

Generate conversation notes, actions taken, and handoff summaries automatically.

Smart Knowledge Retrieval

Surface the right article, policy, or resolution step in seconds.

Live Sentiment & Risk Alerts

Coaching Insights

Unified Support Visibility

Governance Built In

Transform agent performance with

Kenome

Faster Handle Times

Reduce search and admin time during live cases.

Higher First Contact Resolution

Help agents solve more issues in one interaction.

Better Service Quality

Deliver consistent responses across the team.

Faster Ramp-Up

Bring new agents to productivity sooner.

Lower Supervisor Load

Reduce manual QA and repetitive coaching effort.

Greater Leadership Visibility

Track quality, productivity, and customer trends in one view.

Why Kenome?

Moving from pilot to production takes more than models. Kenome combines a governed AI platform with hands-on implementation support - helping you reduce risk, accelerate rollout, and turn AI initiatives into measurable business outcomes.

Unified Agentic AI Platform

Run workflows, automation, document intelligence, and multi-agent collaboration on one governed platform.

Flexible Deployment Options

Deploy in cloud, private cloud, or on-prem based on your security and compliance needs.

No Vendor Lock-In

Integrate with your existing systems, workflows, and data sources without disruption.

No-Code + Power User Flexibility

Business teams can configure workflows quickly, while technical teams can customize logic, integrations, and controls.

Strategic Guidance & Workshops

Identify high-impact use cases, prioritize quick wins, and build a roadmap for scale.

Enterprise-Ready Governance

SSO, RBAC, approvals, audit trails, encryption, and human-in-loop controls built in.

Faster Time to Value

Launch production-ready AI workflows quickly with structured rollout and measurable ROI.

Project Management Oversight

Clear milestones, structured execution, and hands-on guidance to keep delivery on track.

Launch your first enterprise AI workflow today.

Automate operations, improve efficiency, and move from pilot to production with confidence.